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SHIPPING & RETURNS

SHIPPING POLICY

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Thank you for choosing our website for your shopping needs. We strive to provide you with a seamless and efficient shipping experience. Please find below our shipping policy, which outlines the various options available for delivering your orders.

  1. Home Delivery - Capital Area (Afhent kl. 17-22 / 0-20kg):

    • Price: 999 ISK per shipment.

    • Delivery Time: 1-3 days.

    • This service is available for deliveries within the Capital Area.

    • The weight limit for this option is between 0-20kg.

  2. Home Delivery - Capital Area (Afhent kl. 17-22 / 20-60kg):

    • Price: 1,699 ISK per shipment.

    • Delivery Time: 1-3 days.

    • This service is available for deliveries within the Capital Area.

    • The weight limit for this option is between 20-60kg.

  3. Home Delivery - South/East Iceland (Afhent kl. 17-22 / 0-20kg):

    • Price: 1,200 ISK per shipment.

    • Delivery Time: 1-3 days.

    • This service is available for deliveries to South/East Iceland.

    • The weight limit for this option is between 0-20kg.

  4. DROPP Pickup Locations - Capital Area (0-10kg):

    • Price: 545 ISK per shipment.

    • Delivery Time: 1-3 days.

    • Customers can choose to collect their orders from designated DROPP pickup locations within the Capital Area.

    • The weight limit for this option is between 0-10kg.

  5. DROPP Pickup Locations - All around Iceland (0-10kg):

    • Price: 670 ISK per shipment.

    • Delivery Time: 1-3 days.

    • Customers can choose to collect their orders from designated DROPP pickup locations across Iceland.

    • The weight limit for this option is between 0-10kg.

Please note:

  • The delivery time for all shipping options is estimated to be 1-3 days from the date of order placement.

  • We strive to ensure timely delivery, but please understand that unforeseen circumstances such as extreme weather conditions or logistical challenges may cause delays beyond our control.

  • The weight limits specified for each shipping option must be adhered to. If the weight of your order exceeds the specified limit, alternative shipping arrangements may need to be made, and additional charges may apply.

  • We currently do not offer international shipping. All our shipping services are available within Iceland only.

We aim to provide transparent and affordable shipping options to cater to your needs. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your order, you may initiate a return within 15 days of receiving the product(s), provided they are in their original condition and packaging.

Return Process:

  1. Contact our customer support team via [contact information] to inform them about your intent to return the item(s). Please provide your order number and a detailed explanation of the reason for the return.

  2. Once your return request is approved, our customer support team will provide you with instructions on how to proceed with the return.

  3. Pack the item(s) securely in the original packaging, ensuring that all accessories, tags, and manuals are included.

  4. Ship the item(s) back to us at your own expense using a reputable shipping service. We recommend using a trackable shipping method to ensure the safe return of the product(s).

  5. Once we receive the returned item(s) and verify their condition, we will process your refund.

Refund Policy:

  • We will issue a refund for the returned item(s) once they have been received and inspected.

  • Please note that the original shipping charges incurred at the time of purchase are non-refundable.

  • Refunds will be processed using the same payment method used for the original purchase.

Conditions for Returns:

  • The item(s) must be returned within 15 days from the date of receipt.

  • The item(s) must be in their original condition, unused, undamaged, and with all original packaging, including tags and manuals.

  • We reserve the right to refuse a return if the item(s) shows signs of use, damage, or does not meet the above criteria.

Assistance and Support: If you need any assistance or have further questions regarding our return policy, please feel free to contact our customer support team. We are here to help you and will be glad to assist you with any queries you may have.

Please note that this return policy applies to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their return policy for further instructions.

We value your satisfaction and aim to provide a hassle-free return experience. Thank you for choosing our website for your purchase.

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